FAQs
Frequently asked questions
product
What is the difference between a dildo and a vibrator?
- Dildo: Designed for penetration, typically non-vibrating, available in various shapes and materials.
- Vibrator: Provides stimulation through vibrations, used for both internal and external pleasure, often with multiple speed settings.
Some toys combine both features, like vibrating dildos, for a versatile experience. At Enchanted Dreams, we’re happy to help you choose the perfect fit!
What kind of battery will I need to use my product?
The type of battery depends on the specific product. Here are the most common types:
- AA or AAA Batteries: Common for smaller vibrators and portable toys.
- Rechargeable Lithium-Ion: Many modern products come with built-in rechargeable batteries and include a USB or magnetic charging cable.
- Button Cell Batteries: Often used in small bullet vibrators or discreet toys.
Check your product’s manual or description for exact battery requirements. If you need assistance, our team at Enchanted Dreams is here to help!
Are products safe?
Yes, absolutely! All of our products are made from body-safe materials such as medical-grade silicone, stainless steel, and non-porous glass. We partner with trusted brands that prioritize safety, quality, and comfort.
Additionally, we recommend:
- Cleaning: Regularly clean your products according to the instructions provided.
- Storage: Store your items in a dry, dust-free place to maintain hygiene.
- Use: Always use water-based lubricants with silicone toys to prevent material degradation.
Your safety and satisfaction are our top priorities! If you have any concerns or questions, our team at Enchanted Dreams is happy to assist.
How do I clean & store my vibrator?
Cleaning:
- Use warm water and mild, unscented soap or a dedicated toy cleaner.
- Avoid submerging if the vibrator isn’t waterproof.
- Pat dry with a clean, lint-free towel.
Storage:
- Store in a dry, cool place, ideally in a storage pouch or case.
- Keep it separate from other toys to avoid material reactions.
Proper care keeps your vibrator safe, hygienic, and long-lasting. If you need more tips, our team at Enchanted Dreams is here to help!
Tell me more about production and ethics in the supply chain?
At Enchanted Dreams, we’re committed to offering products made responsibly and ethically. Here’s what we prioritize:
Ethical Sourcing:
We partner with manufacturers who uphold fair labor practices, ensuring workers are treated with dignity and paid fairly.Body-Safe Materials:
All products are made with non-toxic, body-safe materials like medical-grade silicone, glass, and stainless steel, meeting strict safety standards.Sustainability:
We prioritize eco-friendly packaging and partner with brands that strive to reduce their environmental impact by using recyclable materials and minimizing waste.Transparency:
We believe in transparency throughout our supply chain, ensuring that every product we sell aligns with our commitment to ethical and sustainable practices.
When you shop with Enchanted Dreams, you can feel confident that you’re choosing products that are as thoughtful as they are pleasurable.
Payment
What are my payment options?
At Enchanted Dreams, we offer a variety of secure payment options for your convenience:
- PayPal: Fast and secure online payments.
- Credit/Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
All transactions are encrypted to ensure your personal and payment information remains safe and private. If you have any questions or need assistance, our team is here to help!
How can I pay in installments?
At Enchanted Dreams, we currently do not offer installment payment options. All purchases must be completed with a full, one-time payment.
However, we’re committed to making your shopping experience smooth and secure. If you have any questions about payment methods or need assistance, feel free to contact our team—we’re here to help!
Is payment through this website secure?
Yes, absolutely! At Enchanted Dreams, we prioritize your privacy and security:
- Encrypted Transactions: All payments are processed using SSL (Secure Socket Layer) encryption to protect your personal and financial information.
- Trusted Payment Providers: We use secure gateways such as PayPal and trusted credit card processors to ensure a safe checkout experience.
- No Sensitive Data Storage: We do not store your credit card details on our servers.
Your safety is our top priority. If you have any concerns or questions, our team is always available to assist you.
What will it say on my credit/debit card bill or statement?
When you make a purchase from Enchanted Dreams, your credit or debit card statement will display a discreet billing name to protect your privacy. It may appear as:
- “ED Online Boutique”
- “ED Retail LLC”
We use neutral, non-identifiable descriptors to ensure your confidentiality. If you have any concerns or questions about your billing, feel free to contact us—we’re here to help!
Can I pay in another currency than the one displayed?
Yes, you can! Our website processes payments in the displayed currency, but your bank or credit card provider will automatically handle the conversion if your account is in a different currency.
Please note:
- Exchange Rates: The exchange rate is determined by your bank or credit card provider at the time of the transaction.
- Fees: Some banks may charge a small currency conversion fee.
If you’re unsure, we recommend checking with your bank for details on conversion rates and fees. Our team at Enchanted Dreams is here to assist if you have any further questio
Are there any other taxes and duties that will affect my final price?
No, there are no additional taxes or duties added to your final price. The price you see at checkout is the total amount you will pay.
If you have any questions or concerns, our team at Enchanted Dreams is here to assist you!
Shipping & Returns
Where in the world do you ship to?
Where in the world do you ship to?
We currently ship exclusively within the United States. Stay tuned for future updates as we may expand our shipping destinations!
How long will you take to deliver my order?
We typically deliver orders within 3-5 business days. Please note that shipping times may vary slightly due to holidays or high-demand periods.
What are the shipping fees?
Our shipping fees are included in the product price—no additional costs at checkout! Enjoy a seamless shopping experience with no surprises.
Will I be charged customs and import taxes?
No, you will not be charged any customs or import taxes for your order. All costs are covered within the United States.
How can I track my order?
You can track your order by visiting our tracking page: Track Your Order. Simply enter your order details, and you’ll get the latest update on your shipment.
How will I receive my order?
Your order will be delivered discreetly to your provided address. We prioritize your privacy, so all packages are shipped in plain, unmarked packaging without any indication of the contents.
If I am not satisfied with my purchase, can I return it?
Yes, you can return your item within 30 days if it is not working or defective. Please contact our support team to initiate the return process. We’re here to ensure you have a satisfying experience!
privacy
Why do you collect personal data?
We collect personal data to process your orders, provide updates, and ensure smooth communication regarding your purchase. Your information helps us improve your shopping experience, offer personalized services, and ensure secure transactions. Rest assured, we prioritize your privacy and do not share your data with third parties without your consent.
