Return and Refund Policy for Enchanted Dreams
At Enchanted Dreams, customer satisfaction is our top priority. Below is our policy regarding returns and refunds.
1. Return Eligibility
We accept returns only under the following condition:
- The product is defective or not functioning properly upon arrival.
2. Return Timeframe
- You must request a return within 30 days from the date you received the product.
- Requests made after 30 days will not be eligible for return or refund.
3. Conditions for Return
- The item must be returned in its original condition, with all original packaging and accessories (if applicable).
- We do not accept returns for items due to change of mind or personal preference.
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer support at [Insert Support Email] with your order details and a description of the issue.
- Approval: Our team will review your request and, if approved, provide you with return instructions.
- Return Shipping: Once approved, you will need to ship the item back to the address provided.
Note: Return shipping costs may be covered by us for defective items.
5. Refunds
- Once the returned item is received and inspected, we will notify you of the refund status.
- If approved, the refund will be processed and credited back to your original payment method within 5-7 business days.
- Refunds are only issued for defective products; we do not offer refunds for non-defective products.
6. Non-Returnable Items
We do not accept returns for the following:
- Products that have been used or tampered with
- Items without their original packaging
- Products returned after the 30-day return period
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us:
📧 [email protected]
We are committed to resolving any issues and ensuring your experience with Enchanted Dreams is exceptional. Thank you for choosing us!
