Shipping Policy for Enchanted Dreams
Welcome to Enchanted Dreams! We are committed to providing you with a smooth and secure shopping experience. Below is our comprehensive Shipping Policy.
1. Shipping Destinations
We currently only ship to the following locations:
- United States
- Canada
We do not offer international shipping outside these regions at this time.
2. Processing and Handling Time
- Order Preparation Time:
Orders are processed and prepared for shipment within 1-2 business days. - Once your order is ready for shipping, you will receive a confirmation email with your tracking information.
3. Delivery Time
Once your order is shipped, the estimated delivery time is as follows:
- United States: 5-7 business days
- Canada: 5-7 business days
Please note that delivery times may vary due to unforeseen circumstances such as holidays, weather conditions, or carrier delays.
4. Shipping Fees
- Shipping is completely free for all orders to the United States and Canada—no hidden fees or additional charges.
5. Discreet Packaging
Your privacy is important to us. All orders are shipped in plain, discreet packaging with no mention of the contents or store name on the exterior.
6. Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing:
- A tracking number
- A link to track your shipment’s status via the carrier’s website
7. Shipping Restrictions
- We do not ship to P.O. boxes or military addresses (APO/FPO) due to carrier limitations.
- Orders must be placed with a valid shipping address within the United States or Canada.
8. Delays and Issues
While we make every effort to ensure timely delivery, there may be occasional delays due to factors beyond our control (e.g., weather, carrier issues). If your shipment is delayed, our support team will assist you in tracking and resolving the issue.
9. Lost or Damaged Packages
- If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the expected delivery date.
- We will work with the shipping carrier to investigate and may offer a replacement or refund based on the findings.
10. Address Accuracy
Please double-check your shipping address before placing your order.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided during checkout.
- If you notice an address error after placing your order, please contact us immediately. However, changes may not be possible after the order is shipped.
11. Customer Support
For any questions or concerns regarding your order or shipping status, our customer support team is here to help!
📧 [Insert Support Email]
📞 [Insert Contact Number]
We are dedicated to ensuring your shopping experience at Enchanted Dreams is as smooth and enjoyable as possible.
Thank you for choosing Enchanted Dreams—where quality, privacy, and customer satisfaction come first!
